At KivexMall, customer satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products purchased through our platform in Kenya.
Customers may request a return or exchange within 5 days after receiving the product, provided the item is still new and in its original condition.
By placing an order on KivexMall, you agree to the return and refund terms outlined below.
Once the returned item has been received and inspected, refunds are processed within 5 days.
Approved refunds are sent back using the original payment method or another agreed payment option.
KivexMall reserves the right to reject returns that do not meet the conditions stated in this policy.
If you need assistance regarding returns, refunds, or exchanges, please contact the KivexMall support team through our contact page.
Website: kivexmall.co.ke
